Refund Policy
At DT Global Infotech, we strive to provide the highest quality IT services and solutions. However, we understand that circumstances may arise where a refund is necessary. This refund policy outlines the conditions under which refunds will be granted.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
– Non-delivery of Services: If we fail to deliver the agreed-upon services within the specified timeframe.
– Service Not as Described: If the delivered services do not match the agreed-upon specifications or description.
– Technical Issues: If there are unresolved technical issues that prevent the use of our services.
2. Refund Request Process
To request a refund, please follow these steps:
1. Contact Us: Email our support team at refunds@dtglobalinfotech.com with your order details and the reason for the refund request.
2. Review: Our team will review your request and may ask for additional information or documentation.
3. Decision: We will notify you of the decision within 14 business days of receiving your refund request.
3. Refund Conditions
– Full Refund: A full refund will be issued if the services were not delivered or were not as described.
– Partial Refund: A partial refund may be issued based on the proportion of services delivered or utilized.
– No Refund: No refund will be issued if the services have been fully delivered as per the agreed terms and specifications, or if the issues were caused by user error or third-party actions outside our control.
4. Timeframe for Refunds
Approved refunds will be processed within 14 business days from the date of approval. The refund will be credited back to the original payment method used during the purchase.
5. Exceptions
Change of Mind: Refunds will not be provided for a change of mind after services have commenced.
Contract Termination: If a service contract is terminated by the client before completion without any fault from our side, no refund will be issued for the services already rendered.
6. Contact Information
For any questions regarding this refund policy, please contact us at:
Email: refunds@dtglobalinfotech.com
Phone: +91-9369909548
7. Updates to the Refund Policy
We reserve the right to update or change this refund policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes acceptance of the new refund policy.
Thank you for choosing DT Global Infotech. We appreciate your business and are committed to ensuring your satisfaction.